Local Measure Pulse is the simplest way to increase customer satisfaction scores. Collect real-time customer feedback from within your venue and take immediate action to improve customer experience using our Pulse feedback tool.

PREVENT NEGATIVE REVIEWS BEFORE THEY HAPPEN

Get real-time customer feedback at your venue. Fix service issues on the spot with a single-question emoji survey to understand how your customer’s experience is going.
Make it easy for customers to give feedback. Allow customers to leave feedback as part of your WiFi login flow, via QR code or a survey link embedded in an email or live chat.
Turn your biggest advocates into loyalty members. Encourage customers that leave positive feedback to opt-in to your loyalty or marketing programs during the survey flow.

GAIN INSIGHTS TO OPTIMIZE YOUR CUSTOMER EXPERIENCE

Easily identify your top and bottom performing venues. View your group’s average pulse scores by location to identify where you need to improve customer experience.
Uncover key themes and trends. Track keywords to better understand what's driving positive or negative customer sentiment across your venues.
Get to know your customers better. View rich customer profiles that capture all pulse feedback over time to better understand customers' preferences.

MAKE IT EASY FOR STAFF TO ACTION FEEDBACK

Proactively notify staff of customer feedback. Send push notifications and alerts so frontline staff can respond quickly to any negative customer feedback.
Empower staff to close the feedback loop. Make it easy for staff to collaborate, add notes to survey responses and mark customer feedback as actioned via the Pulse feedback inbox.
Automate workflows to save staff time. Set up auto-replies for survey responses to acknowledge customer feedback and proactively seek additional comments.

Up to 280% Return On Investment based on Forrester Consulting Study.

Genea (Sequr) Access Control