ServiceNow Connector

Overview

ServiceGraph Connector Overview

ServiceGraph Connector Overview

A Native ServiceNow and Meraki Integration; The Service Graph Connector for Meraki

This application supports alert management and synchronization of Meraki organizations, networks and devices into ServiceNow Service Graph and the ServiceNow CMDB. ServiceNow customers can use this application to generate organizations, networks, devices, and device statuses in ServiceNow for increased visibility. This application also allows users to generate device alerts and incidents in ServiceNow for automatic incident detection and creation of tickets in the ServiceNow platform.

How it works:

The Meraki ServiceNow Connector application communicates with the Meraki API to import configuration details from Organizations, Networks, Devices and Device Statuses to be transformed into records in the Organizations, Networks and Network Gear and child tables in the ServiceNow platform. 

The application also captures device alerts from the Meraki dashboard and creates incidents in ServiceNow from the received alerts. The created incident will be automatically linked to the related Meraki device. Priority of incidents can be defined by adding/modifying records in the Device Alerts lookup table found in the System Policy application menu.

The system will run on a configurable schedule to keep the information updated. In addition, custom Meraki views and forms have been provided to make it easy to adjust the data being used. 

This app is available in the ServiceNow Store! 

Incident generation allows you to capture Meraki alerts and associate the event with a device such as a wireless access point.

Features and Benefits

Connector for Meraki v1.3.3 released!

This version is now certified for the Utah, Tokyo, and San Diego releases of ServiceNow.

App Overview and Features

The ServiceNow Connector application allows you to seamlessly integrate your Cisco Meraki & ServiceNow platforms

Guided Setup

Self-guided setup will help you configure the connections, system properties, and incident creation from device alerts.

Integration Dashboard

Automatically import Cisco Meraki Organizations, Networks, and Devices into the ServiceNow database

Manage Alerts with Incident Generation

Receive Meraki Alerts and generate Incidents that can be assigned and tracked. These alerts can be assinged into specific assignment groups, admins, and also alert based on specific categories.

Transfer existing Cisco Meraki information

What are some items I can import over to ServiceNow?