Highlight Service Observability Platform for Managed Services

Highlight Service Observability Platform for Managed Services

Highlight

Overview

Highlight Service Observability Platform for Managed Services

Highlight Service Observability Platform for Managed Services

Transform and integrate your Meraki offerings into your full managed service portfolio using the Highlight Service Observability Platform. Highlight provides a top-down, service-orientated view of Meraki-based multi-tenant network estates, delivering visibility between service provider and customer alongside a suite of service management, alerting and reporting tools.

See the and manage the whole network on a single pane of glass with the Highlight Service Assurance Platform

Features and Benefits

Unlock a premium managed service level for Meraki SD-WAN, Wi-Fi and Switches

All of your Meraki SD-WAN, Wi-Fi and switch devices can be imported into the Highlight platform alongside all the supporting underlay, LAN and adjacent overlay connections, placing them in a single platform that empowers more effective service management and enhanced customer experience. This enables you to provide your Meraki customers with a managed service wrap that sets you apart from the basic resell or self-managed experience.

Fast and easy deployment via API key autodiscovery

Deploying Highlight and importing your Meraki networks into the platform is a simple process. All that is required to initiate the import process is an API key generated by the Meraki Dashboard. Once this key has been entered, Highlight will automatically populate your environment with all applicable Meraki devices and connections. This means no annoying SNMP community strings, access lists, firewall rules and problems with Network Address Translation.

Minimise costs with a single platform for account managers, support staff and customers

Highlight takes complex network data and translates it into understandable insights that make sense to both technical and non-technical roles. This lifts real data out of the operations silo and provides a single point of truth for easy communication between service provider staff and customers in place of multiple disconnected or unintegrated solutions. The platform enables account managers to directly create SLA reports in minutes and make upgrade suggestions based on real data. Meanwhile, customers and support teams can also report, isolate and solve problems quickly using visual status notifications and flexible alerts, all from a single platform.

Boost customer portfolio growth and reduce customer churn rate

Keep growing your MRR by getting more customers and keeping the customers you have for longer. Secure new customers with a differentiated offering, utilising Highlight to provide shared service assurance visibility with demonstrable SLA reporting and fully customisable alerting. These features provide customers with a more satisfying experience that keeps them engaged with their service, which creates trust and reduces churn.